Terms & Conditions

Please Read Our Terms & Conditions

These terms and conditions (“Agreement”) sets forth the general terms and conditions of your use of the hiddenforest.com.au website (“Website” or “Service”) and any of its related products and services (“Products,” “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”).

About Hidden Forest

hiddenforest.com.au is owned and operated by Hidden Forest which is an Australian registered business trading under One Talk Services Pty Ltd; ABN 65 631 964 504.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity.

If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and the Operator, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Order Acceptance Policy

We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. For credit card payments, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honour the credit card for any reason.

Errors in product information

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Product Availability

We cannot guarantee product availability and products, nonetheless, these items may not be available for immediate purchase. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, sell products which have substantially similar functionality and specifications to the products ordered or cancel your order. We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Payment

Payment of all items purchased via the online store is to be made through our secure payment processor, Stripe. Credit cards accepted are visa and Mastercard and payment and privacy are secure. Payment through Stripe does not require an existing Stripe account.

Pricing

Pricing of goods is subject to change without prior notice. We will do our best to keep prices current but under some circumstances, this is not always possible.

Refunds and returns

Unless you have inspected the Product/s and given written notice within 2 days after collection that the Product/s do not comply with the relevant specifications or descriptions, the Product/s are deemed to have been accepted in good order and condition and will not be refunded. We reserve the right to change product pricing at any time. We will credit your original method of payment (unless goods are faulty or not as ordered), or we can issue you a gift card to use towards your next purchase made online.

Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against the Operator with respect to such other services. The Operator is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting the Operator to disclose your data as necessary to facilitate the use or enablement of such other services.