Privacy Policy
Your privacy matters
Please take a moment to read through our privacy policy below. It will provide you with an understanding of how we collect, use and disclose your personal information. If anything is not clear from this privacy policy, please don’t hesitate to contact us via our Contact page or email us directly at hiddenforest.haw@gmail.com.
Our Principles
Our approach to data protection and privacy is simple and adheres to the 13 Australian Privacy Principles.
Our obligations under the Privacy Act 1988 (Privacy Act):
This privacy policy sets out how we comply with our obligations under the Privacy Act. As an Australian-based organisation, we are bound by the Australian Privacy Principles (APPs) in the Privacy Act which regulates how organisations may collect, use, disclose and store personal information, as well as how individuals may access and correct personal information held about them.
In this privacy policy, ‘personal information’ has the same meaning as defined by section 6 of the Privacy Act: information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Collection
We collect your personal information so that we can provide you with the products, services or information that we supply. Sometimes we collect personal information from a third party or from a publicly available source, but only if you have consented to your information being used in this way, or would reasonably expect us to collect it in this way. We only collect this information from companies or sources that are allowed to disclose it to us. Below you will find a breakdown of the different ways your personal information is collected.
What we collect from you
We will collect your personal information in a few different ways outlined below so that we can provide you with the best service that we can.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Cookie rights: You can always disable the use of cookies by changing the security settings of your browser. Just bear in mind that this may affect how some items are displayed on our website.
Visitor data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your plant size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Contacting Hidden Forest
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We may use the information provided to inform you of the services that we provide, provided it is in line with your original query.
Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Emails
Abandoned cart emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
Mailing list
If you sign up to our mailing list, this means that you have opted-in and have consented to Hidden Forest sending you emails relating to what we do and provide as a business as well as stock replenishment. Hidden Forest will not spam you.
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
Order emails
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.
Fonts
This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:
Information about your browser, network, or device
Your IP address
Social Network widgets and buttons (Facebook, Instagram etc)
By clicking or using any social network widgets and/or buttons on our website, you understand that you do so according to the terms and privacy policy of those services. ‘Liking’ or ‘Following’, and content using these widgets, may become visible to your social network.
Maps/Video and other embedded content
Embedded content such as Google Maps, YouTube videos etc is embedded or placed on our website – it is not hosted on our servers and therefore any interaction with such services is done so according to their privacy policy.
Use and Disclosure
We only use personal information for the purpose which was requested of us, or for the purposes which directly relate to one of our functions or activities. We will not provide your personal information to other entities or bodies, or any other party unless one of the following points below applies (as per and in line with APP 6 – use and disclosure of personal information):
You have consented
You would reasonably expect, or have been informed, that information of such kind would be passed on to those individuals, entities or bodies (for more information, see subclause 6.2) if:
it is otherwise required or authorised by law, or reasonably necessary for the enforcement of a criminal law or of a law imposing a pecuniary penalty,
for the protection of public revenue,
it may prevent or lessen a serious and imminent threat to somebody’s life or health.
Quality of Personal Information
We do what we can to keep your personal information up to date and accurate at all times as this allows us to deliver a better service to you. If any information we have for you needs to be corrected, you can contact us via hiddenforest.haw@gmail.com.
Data Security
We take active steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. These steps include password protection for all of our IT systems. While we cannot share with you details of our entire security system for safety reasons, if you have any questions, you can always contact us at hiddenforest.haw@gmail.com.
When no longer required or requested by you, all personal information is destroyed in a secure manner.
Access and Correction
At The Plant Shack, we do everything we can to keep your personal information accurate. If you find that any information we hold about you is incorrect, you can contact us at hiddenforest.haw@gmail.com, or as per our contact contact form and we will endeavour to assist you with your questions. Please bear in mind that under Australian privacy laws, there may be situations where we cannot provide access to such personal information. For instance, if it would reasonably affect someone else’s privacy or may pose a threat to someone’s life, health or safety.
For any personal information that is collected by third parties, even when you are visiting our website, it is best to view their privacy policy and seek assistance from those parties directly.
Complaints Handling
If you have any complaints or feel that there has been a breach of the Australian Privacy Principles, or a registered APP code, you can contact us at hiddenforest.haw@gmail.com or via another option below.
If you are not satisfied with the process of making a complaint to our Privacy Officer you may make a complaint to the Information Commissioner on the details below:
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au
Telephone: 1300 363 992
Fax: 02 9284 9666
How to Contact Us
We understand that your personal information is very important to you. If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:
You can send us an email at hiddenforest.haw@gmail.com
Alternatively, you can complete our contact form and we will be in touch as soon as we can.
This privacy policy was created on 23/09/2022.